Kirkeya is built for entertainment — not as a way to earn money or escape problems. We want every player in Bangladesh to enjoy the platform safely, with full control over how they play, how much they spend, and when they stop. This page explains everything you need to know about responsible gaming at Kirkeya.
Responsible gaming means playing online games — including sports betting, live casino, and slot games — in a way that stays fun, affordable, and fully under your control. At Kirkeya, we define responsible gaming as any approach to play where you set clear boundaries on time and money, understand the odds, and treat gambling as entertainment rather than income.
Gambling is a form of entertainment, just like watching cricket or going to the cinema. The difference is that gambling involves real money, which means it carries a real risk of financial harm if it gets out of hand. Responsible gaming is about making sure that risk stays manageable — and that you always stay in the driver's seat.
Kirkeya is committed to responsible gaming not just as a legal obligation, but because we genuinely care about the wellbeing of every player on our platform. We want you to enjoy Gates of Olympus, Vivo Live, WM Live, and all the sports betting options on Kirkeya — but we want you to enjoy them safely, with your finances and mental health intact.
The golden rule of responsible gaming: never bet more than you can comfortably afford to lose. If losing a bet would cause you real financial stress, that bet is too big.
Responsible gaming is built into the foundation of how Kirkeya operates. From the moment you register an account to every deposit you make and every game you play, Kirkeya's responsible gaming framework is working in the background to keep your experience safe and fair.
Here is what Kirkeya commits to as part of our responsible gaming policy:
Kirkeya's responsible gaming tools are available to all players at no cost. You can access them at any time from the Mine section of your account or by contacting our support team at [email protected].
Problem gambling can develop gradually. Many players don't realise they have a problem until it has already caused significant harm to their finances, relationships, or mental health. Knowing the warning signs early is the best way to protect yourself.
Watch out for these signs in yourself or someone you know:
If you recognise three or more of these signs in your own behaviour, it is time to take action. Use Kirkeya's self-exclusion tool or contact our support team immediately. There is no shame in asking for help — it is the smart move.
Go through the checklist below honestly. If you tick several of these boxes, we strongly encourage you to use Kirkeya's responsible gaming tools or speak to our support team.
If you ticked 3 or more boxes, please consider using our self-exclusion tool or reaching out to [email protected]. You can also set deposit or session limits immediately from your account.
Kirkeya provides a full suite of responsible gaming tools that are available to every registered player, completely free of charge. These tools are designed to give you control over your gambling activity and help you stay within limits that work for your lifestyle and budget.
Setting responsible gaming limits on Kirkeya takes less than two minutes. Here is how to do it step by step:
Go to kirkeya.com and log in with your registered email and password. If you have 2FA enabled, complete the verification step.
Click on Mine in the navigation menu. This is your personal account hub where you can manage all account settings, including responsible gaming tools.
Find the Responsible Gaming section within Mine. Here you will see all available tools — deposit limits, session limits, loss limits, reality checks, and cooling-off options.
Choose the tool you want to use and enter your preferred limit or duration. Reductions take effect immediately. Increases may be subject to a 24-hour cooling period for your protection.
Confirm your settings. You will receive a confirmation email at your registered address. If you need help at any step, contact our support team via live chat or at [email protected].
Pro tip: Set your deposit limit before you make your first deposit. It is much easier to stick to a budget when the limit is already in place before you start playing.
Self-exclusion is the most powerful responsible gaming tool Kirkeya offers. When you self-exclude, you are blocked from accessing your Kirkeya account and placing any bets for the duration of your exclusion period. It is a serious step — and one that Kirkeya fully supports and respects.
Kirkeya offers two types of self-exclusion:
To self-exclude, contact Kirkeya's support team at [email protected] or via live chat. State clearly that you want to self-exclude and specify whether you want a temporary or permanent exclusion. We will process your request immediately — no delays, no attempts to change your mind.
During a self-exclusion period, Kirkeya will not accept any requests to reopen your account early. This is for your protection. If you attempt to create a new account during a self-exclusion period, it will be closed as soon as it is identified.
Kirkeya is strictly an 18+ platform. We take our responsibility to prevent underage gambling extremely seriously. No one under the age of 18 is permitted to register an account, make a deposit, or place a bet on Kirkeya under any circumstances.
Kirkeya uses age verification tools as part of the registration process. We may request proof of age — such as a National ID card or passport — at any time. Any account found to belong to a person under 18 will be closed immediately and all funds returned.
If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to Kirkeya:
If you believe a minor has accessed or registered on Kirkeya, contact us immediately at [email protected]. We will investigate and take action without delay.
If you are struggling with problem gambling, you are not alone — and there is no shame in asking for help. Problem gambling is a recognised condition that affects people from all walks of life. The most important thing is to reach out before the situation gets worse.
Kirkeya's support team is available 24/7 and is trained to handle responsible gaming conversations with empathy and discretion. You can reach us at any time via:
When you contact Kirkeya about a responsible gaming concern, we will listen without judgment, explain all available options, and help you take whatever steps are right for your situation — whether that is setting a deposit limit, taking a cooling-off break, or self-excluding entirely.
Remember: reaching out for help is a sign of strength, not weakness. Kirkeya's team is here to support you — not to judge you or pressure you to keep playing.
Player Protection
Responsible gaming at Kirkeya is not just a policy — it is a set of real, practical tools and commitments that protect every player on the platform.
Set daily, weekly, or monthly deposit caps directly from your account. Limits take effect immediately when reduced, giving you instant control over your spending before it becomes a problem.
Tell Kirkeya how long you want to play and we will log you out automatically when your time is up. No more losing track of time during a long session on Gates of Olympus or WM Live.
Block yourself from the Kirkeya platform for a set period or permanently. Self-exclusion takes effect immediately and cannot be reversed early — it is the strongest protection tool we offer.
Enable on-screen reminders that pop up during your session to show you how long you have been playing and how much you have spent. A simple nudge that makes a real difference.
Take a short break from Kirkeya — from 24 hours up to 30 days — without permanently closing your account. During a cooling-off period, login and betting are fully disabled.
Kirkeya's support team is available around the clock via live chat and email. Our team is trained in responsible gaming and will always respond with empathy, not pressure.
Quick Access
Cap how much you can lose in a day, week, or month. Betting stops automatically when the limit is hit.
Set a maximum amount you can wager per session or per day to keep your play within a safe range.
Receive email or in-app alerts when you approach your set limits so you can make informed decisions.
Review your full betting and deposit history at any time from the Finance / Wallet section of your account.
Close your Kirkeya account permanently at any time. Email [email protected] and we will action it within 24 hours.
Enable two-factor authentication to prevent unauthorised access to your account and protect your funds.
Speak to a real person on Kirkeya's support team any time of day or night — average response under 5 minutes.
Send a responsible gaming request to [email protected]. All RG emails are prioritised and answered within 2 hours.